Privacy Policy


Welcome to the One Playground Privacy Policy. It applies to all businesses of One Playground including Fitness Playground Surry Hills Pty Ltd ACN 166 906 850 and Fitness Playground (M & E) Pty Ltd ACN 604 098 348 and any of their related bodies corporate or related entities as defined in the Corporations Act 2001 (Cth) their successors in title and assigns.

The terms:

“the Company,” “we,” “us,” “our,” and “ours” means collectively Fitness Playground Surry Hills Pty Ltd, ACN 166 906 850 and Fitness Playground (M & E) Pty Ltd, ACN 604 098 348 including any related body corporate or related entity as defined in the Corporations Act 2001 (Cth) their successors in title and assigns; and “you,” “your,” and “yours” refer to the user or viewer of the Website or user of our Services.

We respect your right to privacy. This privacy policy explains how we collect, share and use personal information about you, and how you can exercise your privacy rights.

As an Australian company, we handle personal information principally in accordance with the Privacy Act 1988 (Cth) (Act) and other applicable Australian State and Commonwealth laws. However, different data protection laws may apply where we obtain personal information from people outside of Australia and we seek to comply with those laws when applicable.

This Privacy Policy applies to all personal information and data collected by the Company in the conduct of its business and about all users of (Website) and the services available from the Company and on the Website (Services).

This Privacy Policy explains the categories of personal data we may collect about you, it also explains the purpose of processing your data and how we keep it safe.

We know that there’s a lot of information here, but we want you to be informed about your rights, and how we use data to provide you with the best possible service.

If you have any questions or concerns about our use of your personal information or this privacy policy, then please contact us using the details set out in the ‘How to Contact Us’ section.

This Privacy Policy applies only to our collection of personal information and your use of our Website. Our Website may contain links to other websites. We have no control over how your personal information is collected, stored, or used by other persons or websites and we advise you to check the privacy policies of any third party or their websites before providing any personal information to them.


Personal information

We have set out below several different reasons for which we may collect and process your personal information and data.

Personal information and data are only used and processed to the extent necessary to achieve the purpose for which it was intended. The personal information we may collect depends on how you use our Services as well as the type of relationship we have with you and may include:

  • Name and date of birth;
  • Gender;
  • Address (for correspondence and address for legal service and may include your home address);
  • Contact details, such as email address, fax and telephone numbers;
  • Financial information such as bank account, and credit card details;
  • Occupation;
  • Referee reports,
  • Employment history;
  • Passport details; and
  • Tax File Numbers.

Sensitive information

We do not collect information that is sensitive personal information (a particular type of personal information under the Act) unless it is relevant to our functions and activities. Sensitive personal information includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. If we request sensitive personal information, we are subject to strict requirements in relation to it, including only collecting and using sensitive information with consent and for the purposes for which it was collected or otherwise in accordance with applicable law, such as the Act.

Third-Party Personal Information

You might also need to provide us with information about other persons (e.g. a referee). If so, you represent that, if at any time you supply us with their personal information, you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information as set out in this policy, and that they can gain access to their personal information.

You further acknowledge and agree we may send that person a notice we have collected and are holding that person’s personal information.


How is personal information collected?

We collect personal information via:

  • Forms;
  • Our website including online portals, noticeboards, email enquiries and postings;
  • Other electronic and paper correspondence;
  • Telephone;
  • Face-to-face meetings; and
  • Our social media channels and accounts.

Collection of personal information from you

Where possible, we will collect your personal information directly from you, your authorised representative or third parties you have authorised us to contact such as a referee or previous employer.

There may be instances where we receive your personal information from third parties such as:

  • contracted service providers, who have collected your information on our behalf; or
  • member organisations or social media operators who you have authorised to share your personal information with other third parties such as us.

If we receive your personal information from another party we will contact you, if we have enough information to do so and it is reasonable in the circumstances. Some exceptions to advising you may arise where:

  • you have provided consent or reasonably expect the collection to occur;
  • the collection is required or authorised by or under the law;
  • the collection is for the purposes of an investigation or personnel issues; or
  • the collection is for the purposes of litigation or legal advice.


We collect personal information to perform our functions, undertake our activities and provide Services to you and for related secondary purposes.

Examples of how we may use personal information include:

  • Client and business relationship management;
  • Complying with legislative and regulatory requirements;
  • Performing administrative functions, including accounting, risk management, record keeping, archiving, systems development, credit scoring and staff training;
  • Managing our rights and obligations in relation to external payment systems;
  • Conducting market or customer satisfaction research;
  • Developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services;
  • Developing and identifying products and services that may interest you; or
  • Providing you with information about other products and services but only where this is permitted and whilst you are registered with us.

If we request personal information and you choose not to or you cannot provide us with that information, we may be unable to provide you with the relevant Services you have requested or need.


From time to time we will use the personal information we collect from you to inform you of products and services that we consider may be of interest to you.

If you elect to follow or link in with any of our affiliated official web pages or opt to follow or link in with any employee of the Company on LinkedIn, Twitter, Facebook or other social media or networking platforms, we will infer you are open to receiving direct marketing through these mediums.

If you do not wish to receive direct marketing information you can tell us at any time by contacting us using the details set out in the ‘How to Contact Us’ section or using the unsubscribe function in the relevant electronic communication.

In addition to meeting privacy obligations, we endeavour to comply with relevant anti-spam laws which may apply if we market directly to you.


We can, and usually will disclose personal information where:

  • You have consented to the disclosure;
  • You would reasonably expect that your information will be disclosed; or
  • The disclosure is authorised or required by or under law, including circumstances where we are under a contractual or lawful duty of care to disclose information.

However, we don’t sell or rent your personal information or data to any third parties for any purpose. The only uses of your personal information or data are those highlighted in this policy. Users are the only owner of their personal information or data and can request modification or deletion at any time.

Third-Party Service Providers

We need to share your personal information and data with third parties to meet legal and regulatory obligations and provide our Services and fulfil our contractual promises to you. Whenever personal information or data is provided to these parties it remains our property and is only used for the specific purpose for which it is supplied, or a purpose related to that specific purpose as permitted under the Act or applicable law.

Examples of third parties to whom we may disclose personal information you provide include:

  • I.T. contractors and database designers and service internet service suppliers;
  • credit reporting agencies and financial institutions;
  • background checking and screening agents;
  • our agents, suppliers, contractors and external advisers whom we engage from time to time to carry out, or advise on, our functions and activities;
  • regulatory bodies, government agencies, law enforcement bodies and courts;
  • other organisations with whom we have alliances or arrangements for promoting our respective products and services, and any agents used by us and our business partners in administering such an arrangement or alliance;
  • external payment systems operators;
  • any person to the extent necessary, in our view, to carry out any instruction you give to us;
  • our related bodies corporate for the marketing of their products and services;
  • your agents and contractors, including your legal adviser and your financial adviser;
  • your executor, administrator, trustee, guardian or attorney; or
  • your referees.

Overseas Disclosure

If we need to disclose your information to recipients or organisations based outside of Australia to provide Services to you, then wherever possible, we deal with such third parties who are bound by the provisions of the Act and Australian Privacy Principles (APPs). If this is not possible we will make every reasonable effort to verify that they would otherwise comply with the APPs or that we reasonably believe they are subject to laws or contractual obligations which effectively uphold the principles for the handling of personal information that are substantially like the APPs.

It is not practicable to list all countries we may disclose this information, however, if you would like further information on this, please contact us.



This policy may be updated from time to time including when the OAIC guidance material is revised or legislative amendments are made to the Act or other applicable laws. Any updates will be posted on this Website at and we encourage you to review our privacy policy from time to time when using our Services or visiting our Website.


How you may access and correct the personal information we hold about you

You may request access to the personal information we hold about you. We will provide you with access as requested if it is reasonable and practicable to do so. There may be a moderate charge for us to provide access and there may be instances where we refuse your request such as:

  • providing access would pose a serious and imminent threat to the life or health of any individual;
  • providing access would have an unreasonable impact on the privacy of other individuals;
  • the request for access is frivolous or vexatious;
  • the information sought relates to existing or anticipated legal proceedings between you and us and that information would not be accessible by the process of discovery in those proceedings;
  • providing access would be unlawful;
  • denying access is required or authorised by or under the law; or
  • providing access would be likely to prejudice an investigation of possible unlawful activity.

If we deny your access request, we will, where permitted by law, provide you with reasons for that denial.

You may request corrections to any of your personal information that we hold to ensure the information is accurate, up-to-date, complete, relevant and not misleading.

Verifying Identity

We must be satisfied that you are seeking access to or correction of your personal information. We may ask you to provide verification of your identity. This process is free of charge.

How to request access or correction

If you wish to access or correct personal information we hold about you please contact us. Details of how to contact us are in the ‘ How to Contact Us ’ section.


One Playground may provide links to websites outside of our website. These linked sites are not under the control of One Playground, and One Playground is not responsible for the conduct of companies linked to the One Playground website, nor for the performance or otherwise of any content and/or software contained in such external websites.


If you wish to inquire or make a complaint about the way we have handled your personal information, you may contact us in the ‘How to Contact Us’ section.

We are committed to the quick and fair resolution of customer complaints and will ensure any privacy complaint is taken seriously. You will always be treated professionally and respectfully.

Complaints to the Office of the Australian Information Commissioner

If you are dissatisfied with the way we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Email:
  • Phone: 1300 363 992
  • Write to: Office of the Australian Information Commissioner
  • GPO Box 5218
  • Sydney NSW 2001

You may also make a complaint directly to the Information Commissioner, however, the Commissioner may recommend you try to resolve the complaint with us first.


Contact us if you want to:

  • obtain access to your personal information held by us;
  • request correction of your personal information held by us;
  • make an enquiry or complaint about our compliance with the APPs; or
  • ask any questions about our Privacy Policy.


Phone: 1800 496 348

International callers: 1800 496 348

Write to: Privacy Officer

429 Elizabeth Street, Surry Hills NSW 2010

What we will do

We will acknowledge your requests or enquiries within 5 business days.

Provided you have given us your contact details we will endeavour to provide you with a written response within 30 calendar days of receiving your request by:

  • providing access to documents;
  • advising you of our decision to refuse access to or correction of documents; or
  • advising you of any difficulties we have encountered in actioning your request, in which case we will provide you with an expected timeframe for finalising your request.


This section explains in more detail how we collect information from our Website and the technologies used during electronic transactions and communications with us. It is important that you understand that there are risks associated with the use of the internet and you should take all appropriate steps to protect your personal information. ‍


When an individual looks at our Website, our internet service provider, Aussie Broadband makes a record of the visit and logs (in server logs) the following information for statistical purposes:

  • the individual’s server address;
  • the individual’s top-level domain name (for example .com, .gov, .org, .au, etc);
  • the pages the individual accessed, and documents downloaded;
  • the previous site the individual visited; and
  • the type of browser being used.

We do not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s server logs.

Google Analytics Data Collection

Google Analytics Advertising Features have been enabled on the One Playground website. These advertising features include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.

Google Analytics collects data about our traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.

We will not identify users or facilitate the merging of personally identifiable information with additional information collected through any Google advertising product or feature unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics feature that expressly supports such identification or merger. Irrespective of users’ consent, we will not attempt to disaggregate data that Google reports in aggregate.

Learn more about PII in Google’s contracts and policies.

Refer to Google Analytics’ currently available opt-outs for the web.


Our Website uses cookies to monitor the usage of the website, to enable transactions, and to create a personal record of when you visit our Website and what pages you view.

By themselves, Cookies do not identify you personally, but they may link back to a database record about you. If you register on our site, we will then link your Cookie back to your personal information details.

Cookies are necessary to enable data analysis on our Website, but if you do not wish us to retain any information about your visit to our site you could delete the Cookies on your browser and change the settings on your web browser program.

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, you can manage preferences for Cookies directly from within your browser and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this Website.

You can, for example, find information about how to manage Cookies in the terms of use of the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

Concerning Cookies installed by third parties, you can manage your preferences and withdraw your consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.

Notwithstanding the above, we advise you may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow you to select your tracking preferences for most advertising tools.

We recommend you make use of these resources in addition to the information provided in this document.

Web Bugs

If we use web bugs we will display a visible icon on the page. The icon will include the name of the company collecting information and will be labelled as a tracking device.

The Web bug will be linked to a page disclosing what data is collected, how it is used, and which companies receive the data.

Web visitors will be able to opt-out of data collection by Web bugs. Web bugs will not be used to collect sensitive information.


Our technology systems log emails received and sent and may include voting and read and receipt notifications to enable tracking.

When your email address is received by us because you send us a message, the email address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.

Call and message logs

Our telephone technology (systems and mobile phones) logs telephone calls and messages received and sent and enables call number display.

When your call number is received by us because you phone us or send us a message, the number will only be used or disclosed for the purpose for which you have provided it and it will not be added to a phone list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.

Additional Information

Additional information on technologies impacting privacy can be found at: