Effective Date: 25th August 2021
The Terms :
- “the Company,” “we,” “us,” “our,” and “ours” means International School of Fitness Pty Ltd ACN 613 848 418, including any related body corporate or related entity as defined in the Corporations Act 2001 (Cth) its successors in title and assigns; and
- “you,” “your,” and “yours” refer to the user or viewer of the Website or user of our Services.
As an Australian company we handle personal information principally in accordance with the Privacy Act 1988 (Cth) (Act) and other applicable Australian State and Commonwealth laws. However, different data protection laws may apply where we obtain personal information from people outside of Australia and we seek to comply with those laws when applicable.
We know that there’s a lot of information here, but we want you to be informed about your rights, and how we use data to provide you with the best possible service.
INFORMATION WE MAY COLLECT AND HOLD
We have set out below a number of different reasons for which we may collect and process your personal information and data
Personal information and data are only used and processed to the extent necessary to achieve the purpose for which it was intended. The personal information we may collect depends on how you use our Services as well as the type of relationship we have with you and may include:
We do not collect information that is sensitive personal information (a particular type of personal information under the Act), unless it is relevant to our functions and activities. Sensitive personal information includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. If we request sensitive personal information we are subject to strict requirements in relation to it including to only collect and use sensitive information with consent and for the purposes for which it was collected or otherwise in accordance with applicable law, such as the Act.
Third Party Personal Information
You might also need to provide us information about other persons (e.g. a referee). If so, you represent that, if at any time you supply us with their personal information, you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information as set out in this policy, and that they can gain access to their personal information.
You further acknowledge and agree we may send that person a notice we have collected and hold that person’s personal information.
WHAT ARE OUR PERSONAL INFORMATION HANDLING PRACTICES?
How is personal information collected?
Collection of personal information from you
Where possible, we will collect your personal information directly from you, your authorised representative or third parties you have authorised us to contact such as a referee or previous employer.
There may be instances where we receive your personal information from third parties such as:
If we receive your personal information from another party we will contact you, if we have enough information to do so and it is reasonable in the circumstances. Some exceptions to advising you may arise where:
WHAT ARE THE PURPOSES FOR COLLECTING, HOLDING, USING AND DISCLOSING PERSONAL INFORMATION?
If we request personal information and you choose not to or you cannot provide us with that information, we may be unable to provide you with the relevant Services you have requested or need.
If you elect to follow or link-in with any our affiliated official web pages or opt to follow or link-in with any employee of the Company on LinkedIn, Twitter, Facebook or other social media or networking platforms, we will infer you are open to receiving direct marketing through these mediums.
If you do not wish to receive direct marketing information you can tell us at any time by contacting us using the details set out in the ‘How to Contact Us’ section or using the unsubscribe function in the relevant electronic communication.
In addition to meeting privacy obligations we endeavour to comply with relevant anti-spam laws which may apply if we market directly to you.
However, we don’t sell or rent your personal information or data to any third parties for any purpose. The only uses of your personal information or data are those highlighted in this policy. Users are the only owner of their personal information or data and can request modification or deletion at any time.
We need to share your personal information and data with third parties to meet legal and regulatory obligations and provide our Services and fulfil our contractual promises to you. Whenever personal information or data is provided to these parties it remains our property and is only used for the specific purpose for which it is supplied, or a purpose related to that specific purpose as permitted under the Act or applicable law.
Examples of third parties to whom we may disclose personal information you provide include:
If we need to disclose your information to recipients or organisations based outside of Australia to provide Services to you, then wherever possible, we deal with such third parties who are bound by the provisions of the Act and Australian Privacy Principles (APPs). If this is not possible we will make every reasonable effort to verify that they would otherwise comply with the APPs or we reasonably believe they are subject to laws or contractual obligations which effectively uphold the principles for the handling of personal information that are substantially like the APPs.
It is not practicable to list all countries we may disclose this information to, however, if you would like further information on this, please contact us.
For any privacy issues relating to Europe, including the UK, please contact us using the details set out in the ‘How to Contact Us’ section providing as much information as possible about your issue.
Europe (inclusive of the UK and non-EU Member States) Complaints
If the GDPR applies to you and you feel we have not handled your data correctly, or you are unhappy with our response to any requests regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office, (ICO), in the UK, or your National Supervisory Authority or data regulator.
We have nominated the ICO as our Supervisory Authority for Europe.
You can contact the ICO by calling +44 303 123 1113 or go online to www.ico.org.uk.
STORAGE, DATA SECURITY AND RETENTION
We have controls in place to protect against interference with personal information by way of unauthorised access, misuse, loss, modification, or disclosure including in the following ways:
We take reasonable steps to destroy or permanently de-identify personal information when it is no longer required for any purpose for which it may be used or disclosed. However, it is not always practicable to destroy or de-identify electronic data. Where it is not reasonable to destroy or permanently de-identify personal information in electronic form, we will take reasonable steps to prevent inadvertent access to it.
REMAINING ANONYMOUS OR USING A PSEUDONYM
You have the right to contact us anonymously or using a pseudonym unless there is a legal requirement that prevents this.
Where you wish to make an enquiry or give us feedback, you may have the option of not identifying yourself. For example, you may sign up for our news services using a pseudonymous email address.
You should be aware, however, that there may be instances where we cannot respond to you or properly investigate a complaint if you do not provide contact details or sufficient information.
Copy of this policy
If you wish to access this policy in hard copy it can be downloaded and printed from the Website or if you require an alternative format, please contact us.
We will provide the policy to you at no cost, together with hard copies or any documents referred to in this policy and maintained by us.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You may request access to personal information we hold about you. We will provide you with access as requested, if it is reasonable and practicable to do so. There may be a moderate charge for us to provide access and there may be instances where we refuse your request such as:
If we deny your request for access, we will, where permitted by law, provide you with reasons for that denial.
You may request corrections to any of your personal information that we hold to ensure the information is accurate, up to date, complete, relevant and not misleading.
We must be satisfied that you are seeking access to or correction of your own personal information. We may ask you to provide verification of your identity. This process is free of charge.
If you wish to access or correct personal information we hold about you please contact us. Details of how to contact us are in the ‘How to Contact Us’ section.
Links to other websites
Fitness Playground Academy may provide links to websites outside of our website. These linked sites are not under the control of Fitness Playground Academy, and Fitness Playground Academy is not responsible for the conduct of companies linked to the Fitness Playground Academy website, nor for the performance or otherwise of any content and/or software contained in such external websites.
Complains about privacy
We are committed to a quick and fair resolution of customer complaints and will ensure any privacy complaint is taken seriously. You will always be treated professionally and respectfully.
Complaints to the Office of the Australian Information Commissioner
If you are dissatisfied with the way we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
You may also make a complaint directly to the Information Commissioner, however, the Commissioner may recommend you try to resolve the complaint with us first.
How to contact us
1800 496 348
1800 496 348
429 Elizabeth Street,
We will acknowledge your requests or enquiries within 5 business days.
Provided you have given us your contact details we will endeavour to provide you with a written response within 30 calendar days after receiving your request by:
ELECTRONIC DATA COLLECTION
It is important that you understand that there are risks associated with use of the internet and you should take all appropriate steps to protect your personal information.
When an individual looks at our Website, our internet service provider, Aussie Broadband, makes a record of the visit and logs (in server logs) the following information for statistical purposes:
We do not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s server logs.
By themselves Cookies do not identify you personally, but they may link back to a database record about you. If you register on our site, we will then link your Cookie back to your personal information details.
Cookies are necessary to enable data analysis on our Website, but if you do not wish us to retain any information about your visit to our site you could delete the Cookies on your browser and change the settings on your web browser program.
How to provide or withdraw consent to the installation of Cookies
In addition to what is specified in this document, you can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this Website.
Notwithstanding the above, we advise you may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow you to select your tracking preferences for most advertising tools.
We recommend you make use of these resources in addition to the information provided in this document.
If we use web bugs we will display a clearly visible icon on the page. The icon will include the name of the company collecting information and will be labelled as a tracking device.
The Web bug will be linked to a page disclosing what data is collected, how it is used, and which companies receive the data.
Web visitors will be able to opt out of data collection by Web bugs. Web bugs will not be used to collect sensitive information.
Our technology systems log emails received and sent and may include voting and read and receipt notifications to enable tracking.
When your email address is received by us because you send us a message, the email address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.
Call and message logs
Our telephone technology (systems and mobile phones) logs telephone calls and messages received and sent and enables call number display.
When your call number is received by us because you phone us or send us a message, the number will only be used or disclosed for the purpose for which you have provided it and it will not be added to a phone list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.
Additional information on technologies impacting on privacy can be found at: