Frequently Asked Questions

Haymarket, Marrickville (Level 1), Merrylands, Newtown, North Sydney and Surry Hills (Elizabeth Street):

Monday to Sunday | 24 hours

The Bunker:

Monday to Sunday | 6am – 10:00pm

Urban Oasis operates:

Monday to Sunday | 5:00am – 10:00pm

Marrickville Wellness operates during scheduled class times.

Monday to Friday | 10am – 7pm

Saturday & Sunday | 8am – 5pm

Head to the "My Profile" > "Memberships" section of the One Playground app. Tap "Manage" and then select "Freeze".

We're sorry to hear you're looking to cancel. If you just need a break, we understand. To commence your cancellation, please submit a request through the "My Profile" > "Memberships" section of the One Playground app. Tap "Manage" and then select "Request Cancellation," and one of the team will be in touch.

Yes, of course, you can! Head to the "My Profile" > "Memberships" section of the One Playground app. Here, you can upgrade, downgrade and see other membership options available to you.

To update your payment details, please head to the "My Profile" > "Billing Information" section of the One Playground app.

There could be a couple of reasons, please visit our membership team during staffed hours, and they will be able to assist you with being able to reactivate your access key.

Please visit your home club, and they will assist you with a key replacement. $30 fee applies.

HELL YEAH, your new gym buddy could even score you some free time! Speak to our team in club.

3 per week or 6 per fortnight.

Yes, after 1 failed payment your access key will not work until payment is cleared.

No, The Bunker is an additional charge on your weekly membership fee. To upgrade to The Bunker please email train@thebunkergym.com.au

1. Download the One Playground App via the app store: Google or Apple
2. Create your account using the email you signed up with
3. Select your club location and tap "Book a Class"
4. Choose which class you would like to book into. Bookings open 72 hours before the class starts
5. Enjoy your class!

1. Log into your One Playground App
2. Select "My Schedule" to see your current bookings
3. Select the cancel button to cancel your class booking
4. Please cancel at least 10 hours prior to the class time to avoid any late cancellation fees.

We understand life gets in the way sometimes. You will receive an email providing you with an opportunity to dispute the class booking charge. Don't forget to complete it within seven days.

Please arrive 5-10 minutes before your class. Outside the studio, you will see an iPad with your name on the class list. Please select "Check-in" to mark your arrival. If you have any issues, please speak directly with the coach.

No booking is required for the saunas found in the Urban Oasis and within the changing rooms at Haymarket, North Sydney and Merrylands. To book the Marrickville sauna or Merrylands Private Recovery Suite, please use the One Playground app.

Please call the Marrickville club on 02 9559 6615 to cancel your booking. The session can be rescheduled for a future booking.

Max 2 people.

Yes – $25 single visit, an additional $10 for a second person.

1. Log into your One Playground App, and select Marrickville or Merrylands as your location.
2. Select Creche and choose your dates and time.
3. Please contact marrickville@oneplayground.com.au or merrylands@oneplayground.com.au for any further information.

No.

Yes, of course, you can! Head to the "My Profile" > "Memberships" section of the One Playground app. Here, you can adjust your sessions per week.

Contact your coach to reschedule your session. Heads up, don't forget to do this within 24 hours to avoid any charges.

No, you will keep that session in credit.

Yes, visit any staff member in the office to complete a form or click here. You will be debited one final payment as your coaching notice period.

Marrickville

There is limited street parking available. You can also access the Woolworths rooftop car park. The facility is only a five minute walk from Marrickville train station.

Newtown

There is limited street parking available. The facility also has limited underground parking available via Concord Lane. The facility is only a three minute walk from St Peters train station.

Merrylands

Free parking is available by Interpark at Basement 1 & 2 for a period of 90 minutes. After this, charges apply. Entry for parking hours are 6am–11pm, but you can exit at any time. There is also nearby parking available by King Park and in Stocklands Shopping Centre.

Surry Hills, Haymarket & The Bunker

There is limited paid street parking. We recommend public transport as both locations are less than a ten minute walk from Central Station.